Privacy policy
Your privacy is important to me. This privacy policy sets out how ng speech therapy uses and protects any information that you give when you use this website. In addition, a full and comprehensive Privacy Policy will be shared before signing up to any therapy with ng speech therapy.
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What information we collect
We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to enable you to take advantage of particular services that we offer, for example when you send us a question / request from our “Contact” page. We will only use such Personal Information for the purposes of providing information which you have requested.
If your enquiry does not result in you/your child being seen by Nicky Gilbody, any personal information will be deleted once your enquiry has been dealt with. If you are/your child is subsequently seen by Nicky Gilbody, these details may be added to their personal record.
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We may collect the following information:
Name;
Telephone / mobile number;
Email address;
Information pertinent to fulfilling our services on an individual’s or organisation’s behalf.
 
What we do with the information we gather
We require this information for the purpose of:
Internal record keeping; Contacting you for market research purposes. We may contact you by email, telephone or post. If you do not wish us to make use of your Personal Information in this way, please let us know. We will give you the opportunity to opt out of future marketing whenever we send you marketing material. You can also opt out at any time by contacting us; Data collected in relation to new enquiries is kept for a period of 6 months and then deleted.
 
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly secure electronic systems and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site or page. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. ng speech therapy use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. ng speech therapy does not use cookie technology to collect Personal Information. You may also wish to refer to www.allaboutcookies.org.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. Therefore, by browsing our Website and communicating electronically with us, you acknowledge our processing of data in this way. However, we will endeavour to protect all Personal Information collected through our Website in accordance with our data protection standards.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.
We may use your personal information to send you promotional information about ng speech therapy and other information related to our industry.
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UK Data Protection Law and EU General Data Protection Regulations
Data Protection Law lays down wide-ranging rules, backed up by criminal sanctions, for the processing of information about identifiable, living individuals. It also gives individuals certain rights in relation to personal data held about them by others. Nicky Gilbody is registered with the Information Commissioner's Office (ICO) as a Data Controller.
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Our lawful basis for processing personal information
Our lawful basis for processing and storing personal information is one of 'legitimate interest' (under article 6 of GDPR). We cannot adequately deliver a service to you/your child without processing their personal information. As it is both a necessity for our service delivery and of benefit to you/your child, we have a legitimate interest to process and store their data. Data relating to an individual's health is classified as 'Special Category Data' under section 9 of the GDPR. The regulations specify that health professionals who are "legally bound to professional secrecy" may have a lawful basis for processing this data. Speech and Language Therapists are legally bound to keep client information confidential and it is under this condition that we process and store personal information.
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Our responsibility
We are committed to maintaining the security and confidentiality of you/your child's record. We actively implement security measures to ensure their information is safe, and audit these regularly. We will not release your personal details to any third party without first seeking your consent, unless this is allowed for or required by law. We are constantly working to ensure compliance with current data protection regulation.
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Your rights
Data protection legislation gives you/you, the parent, various rights. The most important of these are as follows:
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You have the right to a copy of information we hold about you/your child.
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You have the right to ask for your record to be amended if you believe that it is wrong.
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You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
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When we use consent as our lawful basis you have the right to withdraw your consent.
How to access your/your child's records
You can access the information we hold about you by writing to us.
A copy of your/your child's records is provided free of charge.
We will provide access to your child's records within 30 days of receipt of all necessary information.
Further information about data protection legislation and your rights is available from the Information Commissioner's Office or by calling 0303 123 1113, 9am to 5pm, Monday to Friday.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
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The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 Website: Make a complaint | ICO
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